If you are dissatisfied with your order for any reason, you can return your items within 30 days of receipt for a full refund as long as they are in original unused condition and in the original packaging.  (Please do not use the shoe box as the shipping box).  The return shipping and handling charges are the responsibility of the customer. Please include a copy of the original Packing slip with explanation for return and mail your return in a prepaid,  traceable method to the address below.

Kaepa USA, Inc
Returns Department
9050 Autobahn Drive, Suite 500
Dallas, TX 75237

Refunds will be processed and credited to the original credit card used on the original order and will include product and tax amount only. If an incorrect item was shipped due to Kaepa error or items were flawed due to a manufacturer defect, the customer's pre-paid ground shipping charges will also be refunded. Please allow up to 1 or 2 billing cycles for the credit to appear on your statement.